Job Summary

Job Purpose:

The Customer Service Associate will serve as the first point of contact between the bank and its customers, ensuring exceptional service delivery across teller operations, call center engagements, and customer support functions. This role is critical to enhancing client satisfaction, resolving issues promptly, and maintaining a professional and courteous banking environment.

Responsibilities

Key Responsibilities:

• Handle customer inquiries, complaints, and requests across various service channels (in-branch, telephone, or digital).

• Process daily banking transactions such as deposits, withdrawals, transfers, and account inquiries in an accurate and timely manner.

• Provide customers with up-to-date information on products, services, and policies.

• Maintain a high level of professionalism and empathy while addressing customer concerns.

• Ensure prompt resolution of issues to enhance the customer experience.

• Escalate complex problems to supervisors or relevant departments as needed.

• Maintain accurate records of customer interactions and transactions.

• Assist in cross-selling bank products where appropriate.

• Uphold compliance with internal processes and banking regulations.

Requirement and Skills

Qualifications & Requirements:

• Age: 30 years and below

• Education:

  • Bachelor's degree or HND in a relevant field such as Business Administration, Marketing, Banking & Finance, or related disciplines

• Skills & Competencies:

  • Excellent communication and interpersonal skills

  • Customer-oriented mindset and ability to remain calm under pressure

  • Basic knowledge of banking operations and services (preferred)

  • Good organizational and multitasking abilities

  • Strong problem-solving and conflict resolution skills

• Additional Requirements:

  • Dress in formal corporate attire

  • Attend walk-in interview with:

    • Updated CV

    • Birth Certificate

    • WAEC/NECO Certificate

    • ND, HND, or B.Sc. Certificate

    • NYSC Certificate (if applicable)

    • Any other relevant academic or professional documents

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Remuneration & Benefits:

• Competitive Salary

• Health Maintenance Organization (HMO)

• Pension Plan

• Other employment benefits

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Application Deadline: 30th Jun, 2025

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