Job Summary

To provide seamless and efficient customer service by handling customer requests, inquiries, and complaints with professionalism. The role ensures the accurate and timely resolution of issues, fosters customer satisfaction and supports the bank's operational objectives while promoting its products and services.

Responsibilities

 

• Customer Support:

  • Handle customer inquiries, complaints, and requests promptly and professionally.
  • Provide accurate information on banking products, services, and policies.

• Transaction Processing:

  • Assist customers with account transactions, payments, and troubleshooting issues.
  • Ensure timely and error-free processing of customer requests.

• Issue Resolution:

  • Escalate unresolved issues to the appropriate departments.
  • Follow up to ensure all customer concerns are addressed satisfactorily.

• Service Quality:

  • Maintain a high standard of customer service to enhance customer satisfaction and loyalty.
  • Adhere to service level agreements (SLAs) and internal performance metrics.

• Operational Support:

  • Monitor and update customer accounts as necessary.
  • Collaborate with other departments to support operational efficiency.

• Compliance and Reporting:

  • Ensure compliance with the bank’s policies, procedures, and regulatory requirements.
  • Prepare and maintain accurate records of customer interactions and service activities.

• Product Promotion:

  • Identify opportunities to promote banking products and services.
  • Educate customers on the benefits of the bank's offerings.

Requirement and Skills

• Minimum qualification: HND/OND/NCE with at least Lower Credit
• Maximum age: 30 years
• Original birth certificate (age declaration not acceptable)
• Proficiency in Microsoft Office tools
• Ability to communicate effectively both verbally and written
• Experience in a similar position is an added advantage

Application Deadline: 31st Dec, 2025

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