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Tax Collection Officer

Job Description

Facilitate the growth of the government revenue collection business by ensuring adequate face-time with customer and revenue authorities, speed of service and or other initiatives that will contribute to business growth. Organize work flow to achieve maximum productivity. Work with internal and external stakeholders to handle customer enquiries, exceptions and irregular cases in accordance with agreed service standards. Escalate any issues which cannot be immediately resolved to Head CMO CIB and Ops TB Heads. Ensure strict implementation of Group policies and procedures. Represent the bank at the regular Central Bank, Customs Duty, FIRS and NESS meetings. Liaise with the Regulatory Authorities (CBN, Office of the Accountant General, Nigeria Customs, FIRS, NESS) and agent banks for the resolution of all collection issues identified.

Location:  Lagos

Type:  Fixed-Term

Qualification  B.Sc

Years of Experience  5-7years

Other Information

Minimum 6 years banking experience in middle back office operations Sound knowledge of govt revenue collections processes and agencies Sound knowledge of banking payment and collection policies Good communication, inter-personal and PC skills. Ability to take decisions on day to day running of collections services

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