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Customer Service

MULTILINGUAL CONTACT CENTER AGENT


Job Description

1. Obtains client information by answering telephone calls, interviewing clients, verifying information. 2. Determines eligibility by comparing client information to requirements. 3. Establishes policies by entering client information confirming pricing. 4. Informs clients by explaining procedures, answering questions, providing information. 5. Maintains communication equipment by reporting problems. 6. Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures. 7. Updates job knowledge by studying new product descriptions,participating in educational opportunities

Location:  Lagos

Type:  Full-Time

Qualification  HND

Years of Experience  1-3years


Other Information

Candidate specification 1: Must be able to speak Igbo AND Hausa FLUENTLY Candidate specification 2: Must be able to speak Igbo AND Yoruba FLUENTLY


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