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Customer Service

CUSTOMER SERVICE REPRESENTATIVE


Job Description

• Greeting customers who enter the Organization. • Answering queries from customers. • Resolve customer complaints via phone or email. • Use telephones to reach out to customers and verify account information. • Greet customers warmly and ascertain problem or reason for calling. • Advise on company information. • Take pertinent information such as addresses and phone numbers. • Suggest solutions when a product malfunctions. • Sell products and services. • Work with customer service manager to ensure proper customer service is being delivered. • Compile reports on overall customer satisfaction. • Communicate changes in policies or renewals. • Attend to relevant departmental and inter departmental meetings • Ensure that email and telephone enquiries are responded to promptly. • Any other task as assigned by duly authorized personnel

Location:  Lagos

Type:  Full-Time

Qualification  ND

Years of Experience  1-3years


Other Information

• Proven customer support experience • Track record of achieving set targets • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • Proficiency in the Microsoft office package • Problem-solving and Innovative skills • Good Interpersonal Skills • Good Team spirit • Attention to details


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