Job Summary

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.

Responsibilities

• Answer customer inquiries via phone, email, and in-person
• Direct customers to online resources
• Update customer records in the system, including notes about interactions
• Participate in team-building activities
• Develop a rapport with customers
• Encourage customers to complete surveys
• Pitch ideas for improving customer care
• Create and maintain reports about customer interactions
• Attend weekly staff meetings
• Make recommendations to management to improve customer experience

Requirement and Skills

• Proven customer support experience

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multitask, prioritize and manage time effectively

• High school diploma or Degree

Application Deadline: 31st Dec, 2024

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